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Switch to STi Mobile and keep your current phone number!
You are able to switch your number from your current wireless or landline
service provider to STi Mobile - which utilizes the Sprint all digital
3G nationwide network. This is called porting your number.
How do I switch to STi Mobile?
- Call STi Mobile at 1-800-784-6099 to determine if your number is
eligible for switching.
- STi Mobile will need to know information about your existing account,
so please have a current bill from your existing carrier ready. You
will need to tell us:
- Your phone number
- Account Number and Social Security Number or Tax ID
- Exact billing name and address on your bill
- Account password (if applicable)
- Purchase an STi Mobile Phone and Wireless Recharge Card. If you want
to switch your number to STi Mobile, you will need to switch phones.
- STi Mobile will take care of the transfer process. If the transfer
cannot be completed in the anticipated time, STi Mobile will contact
you to provide an update.
How do I know if my number is eligible to switch?
Call STi Mobile at 1-800-784-6099.
What can I expect?
Since number portability requires simultaneous efforts of multiple companies,
it may take time for you phone number to become active.
Activation times will vary, depending on the type of number portability.
For instance, a wireless to wireless transfer may take only 2.5 hours
and a landline to wireless transfer may take up to four days. However,
both may take longer due to circumstances beyond STi Mobile's control.
A final word on switching.
If you have a contract with your exiting carrier, you may be charged
an early termination fee. Do not cancel
your current service with your existing carrier. If you
cancel the service, you may end up losing your number. STi Mobile will
contact your old carrier to complete the switch, at which time your account
will be cancelled by your old provider.
STi Mobile's goal is to complete a customer's wireless transfer within
a matter of hours. For customers who transfer their home or business landline
to an STi Mobile phone, the process may take a few days. |
